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ARDEX Americas

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 Installation Guidelines - Proper Prep™

​Taking Cost and Risk Out of the Installation

Every experienced contractor knows that all substrates are different and jobsite conditions vary tremendously. Strong technical support in substrate preparation is essential to determine the correct preparation procedures for any installation, especially when surfaces contain heavy cutback residue, compounds, sealers or they have solidly bonded floor finishes.

To help meet the toughest jobsite challenges, ARDEX Americas offers the exclusive ARDEX Proper Prep™ Program. Proper Prep is the collective experience and product knowledge of ARDEX Americas flooring installation professional partners and the ARDEX Technical Service Team. This includes working closely with the ARDEX LevelMaster Elite® Installers. Their in-depth experience, commitment to the highest quality craftsmanship and intensive training assists us in determining the proper level of substrate preparation needed to ensure jobsite success at the lowest overall cost.

More than 80 ARDEX Sales Professionals and Technical Service representatives are available throughout North America for immediate on-site substrate consultations to further ensure the best product choices and make technical recommendations.

By combining ARDEX Americas high-performance products, valuable installer interaction, hands-on training, and a network of technical sales support, ARDEX Americas can ensure success at every jobsite. Through the Proper Prep Program, all substrate evaluations prepared by the ARDEX Technical Services Team for LevelMaster Elite Installers carry an unmatched 100% satisfaction guaranteed warranty.

Contact Technical Support

Phone: 1-888-512-7339 or 724-203-5000    
Fax: 724-857-3081