Warranties

ARDEX Stone Veneer and Paver Warranty

ARDEX Stone Veneer and Paver Warranty

5-Year Stone Veneer and Paver Warranty

Approved Tile, Stone and Veneer ProductsApproved SubstratesApproved ARDEX Mortars
1.  (2 cm+) Natural Stone and Porcelain Pavers  Horizontal ConcreteARDEX X 90 OUTDOOR™
ARDEX X 32™ MICROTEC®
ARDEX X 78™ MICROTEC®
2.  Natural and Manufactured Stone Veneer  Vertical Concrete and MasonryARDEX X 90 OUTDOOR™
ARDEX X 32™ MICROTEC®
ARDEX X 77™ MICROTEC®

 

The products eligible for the 5-Year Stone Veneer & Paver Warranty program are limited to non-submerged installations of 1,000 sq. ft. or less only.  For projects greater than 1,000 sq. ft. or those requiring special consideration, consult the ARDEX Technical Services Department.

For more information regarding tile or stone installation “systems” and extended warranty eligibility, refer to the ARDEX SystemOne™ Tile and Stone Warranty program.

WARRANTY

We warrant that ARDEX X 90 OUTDOOR™, ARDEX X 32™ MICROTEC® and ARDEX X 78™ MICROTEC®, when used to adhere (2 cm+) natural stone and porcelain pavers to horizontal concrete, and that ARDEX X 90 OUTDOOR™, ARDEX X 32™ MICROTEC® and ARDEX X 77™ MICROTEC®, when used to adhere natural and manufactured veneer stone to vertical concrete and masonry, will not break down or disbond due to manufacturing or formulation defect for 5 years from the date of installation.

If this should occur, ARDEX will pay material and reasonable labor costs to either repair or replace (at our option) the area affected by the defective ARDEX product, provided that ARDEX is notified within the 5-year warranty period AND the area was installed in accordance with the manufacturer’s instructions and industry standard practices.

TERMS

Eligibility:  In order for this warranty to apply, the ARDEX product (X 90 OUTDOOR™, X 32™ MICROTEC®, X 77™ MICROTEC® or X78™ MICROTEC®), must be used only for the stated purpose as stated in the technical datasheet; the product must be used within shelf life; the products must be applied in strict accordance with the technical datasheet, any ARDEX application instructions and industry standard practices. Any tile, stone or finish materials used must be compatible with the   ARDEX products, installed within the manufacturers’ stated guidelines and suitable for the application. Further, industry standards, such as, but not limited to waterproofing, crack isolation, substrate requirements, movement and expansion joints must be followed. When substrate preparation, waterproofing and crack isolation products are required the appropriate solution must be utilized from the ARDEX product line. Please refer to the ARDEX SystemOne™ warranty for additional information.

Scope: This warranty does not cover improper or defective installation of the stone veneer or paver material; any damage caused by repairs of the installation or replacement of stone veneer or paver material; defective installation of any substrate repair material or any accessory products such as crack and expansion joint fillers; weak concrete and masonry substrates, substrate or sub-floor irregularities; substrate or subfloor deterioration; bottom-up staining or discoloration due to mold, mildew or bacterial growth; soluble salts or solvents, etc. (please note that efflorescence can commonly occur within Portland cement based products and is not considered a product defect under this warranty) natural color variations; color fading due to sunlight or normal traffic wear; installations that experience excessive moisture and/or alkali; improper maintenance; non-Ardex materials used as part of the installation system, grout performance; material and labor costs above or in excess of the original installation cost and acts of God. The responsibility for warranties and/or performance guarantees for the actual stone veneer or paver materials rest with the manufacturer of those products and not with ARDEX L.P. Should the stone veneer or paver material used in the original installation no longer be readily available, ARDEX reserves the right to determine a suitable substitute at its option but will only repair or replace the affected area and not the entire installation.

Under this warranty, ARDEX, L.P. (and any affiliates) will not be liable for consequential or incidental damages of any kind. Consequential or incidental damages refer to any loss, expense or damage other than to the ARDEX products themselves or the finished floor or wall covering materials.

This warranty is in lieu of all other warranties, expressed, implied or statutory and is strictly limited to its terms.    ARDEX, L.P. (and any affiliates) make no warranty of merchantability or suitability of their products for any particular purpose. PLEASE NOTE: Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.