fbpx

Warranties

ARDEX Flexbone® Heat System Warranty

ARDEX Flexbone® Heat System Warranty

The ARDEX Flexbone® Heat Warranty is a comprehensive system warranty that covers substrate preparation, waterproofing, mortar, grout and all other Flexbone Heat System components. Below, you will find the ARDEX products included in the warranty as well as the terms and conditions.

Want to learn more about the ARDEX Flexbone Heat System? Click here to visit the Flexbone Heat page.

System Components

Approved Products

Product Description

Substrate Preparation ARDEX A 38™
ARDEX A 38 MIX™
ARDEX AM 100™
ARDEX K 60™ ARDITEX
ARDEX Liquid BackerBoard®
ARDEX TL 1000™
ARDEX SKM™
Rapid Set Screed
Rapid Set, Pre-mixed Screed
Rapid Set Pre-Tile Smoothing and Ramping Mortar
Latex Smoothing and Leveling Compound
Self-Leveling Underlayment for Wood and Concrete
Self-Leveling Underlayment
Skimcoat Patch & Finishing Underlayment
Mortar and Adhesive for Uncoupling
Membrane Installation
ARDEX AF 207™
ARDEX X 5™
ARDEX X 77™ MICROTEC®
ARDEX S 28™ MICROTEC®
ARDEX X 78™ MICROTEC®
ARDEX FB 9 L™
ARDEX X 90 OUTDOOR™
Pre-Mixed, Rapid Set Uncoupling Membrane Bonding Adhesive
Flexible Tile and Stone Mortar
Fiber Reinforced Tile and Stone Mortar
Rapid-Set, Rapid-Dry, Uncoupling Membrane Mortar
Semi-Pourable Tile and Stone Mortar
Pourable ShearFlex® Mortar
MicroteC3 Rapid-Set, Flexible Tile and Stone Mortar
Uncoupling Membrane ARDEX FLEXBONE® HEAT Uncoupling and Heat Membrane
Heating Cables and Electronics ARDEX FLEXBONE® HEAT Cables
ARDEX FLEXBONE® Thermostats
ARDEX FLEXBONE® Power Module
Radiant Heat Cables
Radiant Heat Thermostat
Radiant Heat Power Module
Uncoupling Membrane Prefill
(optional)
ARDEX Liquid Backerboard®
ARDEX K 60™ ARDITEX®
Self-Leveling Underlayment for Wood and Concrete
Latex Smoothing and Leveling Compound
Tile or Stone Mortar ARDEX X 5™
ARDEX X 77™ MICROTEC®
ARDEX S 28™ MICROTEC®
ARDEX X 78™ MICROTEC®
ARDEX X 7 R™
ARDEX FB 9 L™
ARDEX X 90 OUTDOOR™
ARDEX X 32™ MICROTEC®
ARDEX N 23™ MICROTEC®
Flexible Tile and Stone Mortar
Fiber Reinforced Tile and Stone Mortar
Rapid-Set, Rapid-Dry, Uncoupling Membrane Mortar
Semi-Pourable Tile and Stone Mortar
Rapid Set, Flexible Tile and Stone Mortar
Pourable ShearFlex® Mortar
MicroteC3 Rapid-Set, Flexible Tile and Stone Mortar
Universal Rapid Setting and Drying Thin-to-Thick Bed Mortar
Rapid Set Natural Stone and Tile Mortar
Tile or Stone Grout ARDEX FL™
ARDEX WA™
ARDEX FH™
Rapid Set, Flexible, Sanded Grout
High Performance, 100% Solids Epoxy Grout and Adhesive
Sanded Floor and Wall Grout

 

10-Year Warranty

We warrant that when ARDEX FLEXBONE® HEAT Uncoupling Membrane is used in conjunction with the below, appropriate ARDEX products, the materials will be free from manufacturing defects for 10 years from the date of purchase.

If this should occur, ARDEX will pay material and reasonable labor costs to either repair or replace (at our option) the area affected by the defective ARDEX product, provided that ARDEX is notified within the 10-year warranty period AND the area was installed in accordance with the manufacturer’s instructions and industry standard practices. All products and electronic components must be used together in a system-based installation.

Substrate Preparation: For the ARDEX FLEXBONE® HEAT system, if substrate preparation is required, the applicable ARDEX product (ARDEX A 38™, ARDEX A 38 MIX™, ARDEX AM 100™, ARDEX K 60™, ARDEX Liquid BackerBoard®, ARDEX TL 1000™, ARDEX SKM™) must be used as necessary.

Uncoupling Membrane Installation: For the ARDEX FLEXBONE® HEAT system, ARDEX S 28™, ARDEX AF 207™, ARDEX X 78™, ARDEX X 77™, ARDEX X 5™, ARDEX FB 9 L™ or ARDEX X 90 must be used to install the membrane.

Uncoupling Membrane Self-Leveling Prefill: For the ARDEX FLEXBONE® HEAT system, if uncoupling membrane, self-leveling prefill is desired, the applicable ARDEX product (ARDEX Liquid BackerBoard® or ARDEX K 60™) must be used in accordance with the technical data sheets.

Tile or Stone Installation: For the ARDEX FLEXBONE® HEAT system, ARDEX S 28™, ARDEX X 78™, ARDEX X 77™, ARDEX X 5™, ARDEX X 7 R™, ARDEX FB 9 L™, ARDEX X 90, ARDEX X 32™ or ARDEX N 23™ must be used to install tile or stone over the uncoupling membrane or self-leveling prefill.

Grout Installation: For the ARDEX FLEXBONE® HEAT system, ARDEX FL™, ARDEX WA™ or ARDEX FH™ must be used to grout the tile or stone.

3-Year Warranty

We warrant that the ARDEX FLEXBONE® HEAT Accessories (ARDEX FLEXBONE HEAT Thermostats (3 types) and Power Module) will be free of manufacturing defects for 3 years from the date of installation. If this occurs, ARDEX will pay reasonable cost (at ARDEX discretion) to repair or replace the defective components. Repair and /or replacement warranty coverage is limited to product only and does not include disconnection, transportation and installation costs.

TERMS:

Eligibility: For the warranty to apply, an “Installation Worksheet” must be fully completed and signed by the Home/Property Owner, Installer and Licensed Electrician and be submitted to ARDEX within 30 days of the installation date.  Heating cables are subject to factory quality control, however, damage can occur to cables once they leave the factory. To ensure cable quality, and for warranty purposes, resistance testing of the cables is required while on the spool and in subsequent steps as described in the Technical Data Sheet instructions. The test results must be recorded on the Installation Worksheet when registering for the warranty.

Additionally, the ARDEX products (ARDEX A 38™, ARDEX A 38 MIX™, ARDEX AM 100™, ARDEX K 60™, ARDEX Liquid BackerBoard®, ARDEX TL 1000™, ARDEX SKM™, ARDEX S 28™, ARDEX AF 207™, ARDEX X 78™, ARDEX X 77™, ARDEX X 5™, ARDEX X 7 R™, ARDEX FB 9 L™, ARDEX X 90, ARDEX X 32™, ARDEX N 23™, ARDEX FLEXBONE® HEAT Uncoupling Membrane, ARDEX FLEXBONE® HEAT Cable, ARDEX Thermostat, ARDEX Power Module, ARDEX FL, ARDEX WA and/or ARDEX FH) must be used together only for their stated purpose as provided in the technical data sheet; the products must be used within shelf life; the products must be  applied in strict accordance with the technical data sheet, any ARDEX application instructions and industry standard practices. Any tile, stone or finish materials used must be compatible with the ARDEX products, be installed within the manufacturers’ stated guidelines and be suitable for the application. For the warranty to apply, all relevant elements of the installation system must be utilized from the ARDEX product list above.

Scope of Warranty: This warranty does not cover failure to follow written instruction, negligent installation, improper handling and/or exposure to moisture and water, excessive heat, visual defects caused by wear and tear or other damage (scratches, dents, fading, discoloration, etc.).  It is the installer’s responsibility to inspect the materials prior to installation and determine if they are free from manufacturing or transportation damages, prior to installation. This warranty will also not cover electrical failure due to overvoltage, “power surge” or similar issues.

This warranty also does not cover improper or defective installation of the tile, stone or finish material; any damage caused by repairs of the installation or replacement of tile, stone or finish material; defective installation of any substrate repair material; any failure within existing roofing membranes over living spaces; failure of any accessory products such as crack and expansion joint fillers; sub-floor irregularities; substrate or subfloor deterioration; natural color variations; color fading due to sunlight or normal traffic wear; installations that experience alkali; improper maintenance:, competitive materials used as part of the installation system; material and labor costs above or in excess of the original installation cost and acts of God. The responsibility for warranties and/or performance guarantees for the actual tile, stone or finish materials rest with the manufacturer of those products and not with ARDEX L.P. Should the tile, stone or any finish material used in the original installation no longer be readily available, ARDEX reserves the right to determine a suitable substitute at its option but will only repair or replace the affected area and not the entire installation.

The ARDEX FLEXBONE® HEAT Accessories are limited to use in interior and dry area applications.

Under this warranty, ARDEX, L.P. (and any affiliates) will not be liable for consequential or incidental damages of any kind. Consequential or incidental damages refer to any loss, expense or damage other than to the ARDEX products themselves, or the finished floor or wall covering materials.

This warranty is in lieu of all other warranties, expressed, implied or statutory and is strictly limited to its terms.    ARDEX, L.P. (and any affiliates) make no warranty of merchantability or suitability of their products for any particular purpose. PLEASE NOTE: Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.